If you have experience in hotel reception, guest services, or front office leadership and are ready to take the next step in your hospitality career, this Front Office Supervisor job in South Brisbane, Queensland could be an opportunity worth considering.

CLLIX Apartments and Hotels is looking for an experienced professional to help oversee its Front Office Department. The role combines guest service, team leadership, daily hotel operations, workforce planning, and coordination with other departments. This is more than a standard reception position. As a Front Office Supervisor, you’ll help lead the team responsible for creating a positive first and last impression for guests. You’ll also have opportunities to coach employees, handle guest concerns, coordinate front desk activities, and support smooth hotel operations.

The position is full-time and requires flexibility for rotating shifts, including weekends, evenings, and public holidays. Applicants must also have full Australian working rights.

Job Highlights

Details	Information
Company	CLLIX Apartments and Hotels
Position	Front Office Supervisor
Location	South Brisbane, Queensland, Australia
Employment Type	Full-Time
Industry	Hospitality & Hotels
Salary	Not specified
Experience	Previous front office, guest services, or hotel reception leadership experience
Work Schedule	Rotating roster, including weekends, evenings and public holidays
Working Rights	Full Australian working rights required
Key Skills	Guest service, team leadership, hotel operations, problem-solving
Training	Ongoing training and professional development
Career Development	Opportunities available
Workplace	Apartment hotel

Why Consider This Front Office Supervisor Opportunity?

For hospitality professionals, moving into a supervisory position can be an important career milestone. Instead of focusing only on individual guest interactions, you’ll take responsibility for helping an entire front office team perform effectively.

Build Your Leadership Career

The position gives you the opportunity to supervise reception employees, conduct team briefings, provide coaching, and support the development of team members.

This experience can help prepare you for future roles such as Front Office Manager, Duty Manager, or other hotel operations positions.

Develop Broader Hotel Operations Experience

The job involves more than reception. You’ll work with housekeeping, maintenance, reservations, and other departments.

That exposure can help you understand how different areas of an apartment hotel work together to deliver a smooth guest experience.

Work in a Growing Hospitality Business

CLLIX Apartments and Hotels operates a substantial network of self-contained apartment properties across several Australian cities. The company states that it manages more than 8,500 apartments across more than 52 properties.

Focus on Guest Experience

If you enjoy helping people and solving problems, the role provides plenty of opportunities to interact with guests, respond to feedback, and resolve concerns professionally.

Professional Development

The employer lists ongoing training and professional development as part of the opportunity, which may appeal to hospitality professionals who want to continue developing their management skills.

Job Overview

The Front Office Supervisor will help manage the daily activities of the hotel’s Front Office Department.

The position involves supervising reception employees, supporting guest arrivals and departures, handling enquiries, coordinating room allocations, and ensuring the front desk operates according to company standards.

You’ll also help with workforce planning, team briefings, employee training, and communication between front office staff and other hotel departments.

Because front office operations can change quickly depending on guest needs, the successful candidate should be comfortable making decisions, managing competing priorities, and remaining professional when dealing with difficult situations.

What Does a Typical Workday Look Like?

A typical shift can involve a combination of guest service, team supervision, administration, and operational coordination.

You may begin by reviewing the day’s arrivals and departures, checking staffing requirements, and communicating important information to the front office team.

During the shift, you’ll support reception employees, assist guests, respond to enquiries, and help resolve complaints or other concerns.

VIP requests and special guest requirements may also need to be coordinated with relevant departments.

You may monitor cash-handling and key-control procedures while ensuring front office policies are followed.

Another important part of the role is communication. You’ll work with housekeeping, maintenance, reservations, and other teams to help ensure guests receive a smooth and consistent experience.

Team briefings, employee coaching, roster support, and operational updates can also form part of your responsibilities.

About CLLIX Apartments and Hotels

CLLLIX Apartments and Hotels is an Australian hospitality provider operating self-contained apartment properties across Brisbane, the Gold Coast, Sunshine Coast, Melbourne, and Adelaide.

The company states that it manages more than 8,500 self-contained apartments across over 52 properties.

Its accommodation model combines apartment-style living with professional hotel services, supported by technology designed to enhance the guest experience.

CLLIX also highlights diversity and inclusion, with a focus on creating a workplace where team members are valued.

Key Job Responsibilities

As a Front Office Supervisor, your responsibilities may include:

Supervising daily Front Office Department operations.
Leading and supporting front office employees.
Providing high-quality customer service.
Handling guest enquiries and feedback.
Resolving guest complaints professionally.
Assisting with arrivals and departures.
Coordinating room allocations.
Managing VIP guest requests.
Monitoring cash-handling procedures.
Monitoring key-control procedures.
Supporting staff roster preparation.
Assisting with workforce planning.
Conducting team briefings.
Providing operational updates to employees.
Training and coaching team members.
Supporting new employee development.
Ensuring company policies and service standards are followed.
Working with housekeeping, maintenance, reservations, and other departments.

Requirements

This is a supervisory hospitality position, so relevant hotel experience is important.

Key Requirements

Applicants should have:

Previous leadership experience in hotel front office, guest services, or hotel reception.
Strong understanding of front office operations.
Excellent customer service skills.
Strong communication abilities.
Leadership and team development experience.
Good problem-solving skills.
Conflict-resolution experience.
Strong organisational abilities.
Good time-management skills.
Experience with hotel property management systems.
Good computer literacy.
Flexibility to work rotating shifts.
Availability for weekends, evenings, and public holidays.
Full Australian working rights.

Skills to Highlight on Your Resume

When preparing your application, consider highlighting:

Front office supervision
Hotel reception
Guest services
Hotel operations
Customer service
Staff leadership
Team coaching
Conflict resolution
Guest complaint handling
Workforce planning
Staff rostering
Cash handling
Property management systems
Communication
Organisation
Time management
Problem-solving
Attention to detail

If you’ve previously trained new employees, improved guest satisfaction, handled difficult guest situations, or helped coordinate busy front desk operations, include those experiences where relevant.

Salary and Earnings Potential

The employer has not disclosed a specific salary in the supplied job information.

Rather than estimating the salary, applicants should confirm the remuneration package during the recruitment process.

You may wish to ask about:

Base salary.
Expected weekly hours.
Penalty rates or applicable allowances.
Overtime arrangements.
Annual leave and other employment conditions.
Additional benefits.
Career progression opportunities.

The position is advertised as full-time.

Benefits and Career Development

The employer lists the following benefits and opportunities:

Career development opportunities.
Ongoing training.
Professional development.
Supportive and inclusive workplace.
Opportunity to work with a growing hospitality provider.
Exposure to premium apartment hotel operations.

The supplied listing does not provide specific details regarding private health insurance, accommodation, transport assistance, bonuses, or other additional benefits.

Applicants should confirm the complete employment package before accepting an offer.

Can Foreign Workers Apply?

This position is aimed at candidates with full Australian working rights.

The supplied job advertisement does not confirm visa sponsorship or employer-sponsored work authorization.

If you’re currently outside Australia or do not have full Australian working rights, you should confirm your eligibility with the employer before applying.

Do not assume that visa sponsorship is available unless the employer specifically confirms it.

Who Is This Job Best For?

This opportunity may be a strong match if you:

✅ Have hotel front office or reception experience.
✅ Have previous leadership responsibilities.
✅ Enjoy helping hotel guests.
✅ Can handle complaints professionally.
✅ Are comfortable supervising and coaching employees.
✅ Understand front office operations.
✅ Have experience with hotel property management software.
✅ Can work rotating shifts.
✅ Are available for weekends and public holidays.
✅ Have strong communication skills.
✅ Hold full Australian working rights.
✅ Want to progress toward a broader hotel management role.

Frequently Asked Questions

1. Is this a full-time position?

Yes. The Front Office Supervisor role is advertised as full-time.

2. Where is the job located?

The position is based in South Brisbane, Queensland.

3. Is the salary disclosed?

No. The supplied job information does not specify the salary.

4. What experience is required?

Applicants should have previous leadership experience in hotel front office, guest services, or hotel reception.

5. Do I need hotel property management system experience?

Yes. Experience using hotel property management systems is listed as a requirement.

6. Will I need to work weekends?

Yes. The role requires flexibility for rotating rosters that can include weekends, evenings, and public holidays.

7. Do I need Australian working rights?

Yes. The listing states that applicants must have full Australian working rights.

8. What departments will I work with?

You’ll work closely with housekeeping, maintenance, reservations, and other hotel operations teams.

9. Will I supervise other employees?

Yes. Supervising, supporting, training, and coaching front office team members are important parts of the role.

10. Does the employer offer professional development?

Yes. Ongoing training and professional development opportunities are listed among the benefits.

Application Tips

A targeted hospitality resume can make it much easier for the employer to identify your suitability.

Highlight Front Office Leadership

Put your hotel reception, front office, or guest services leadership experience near the top of your resume.

Include Property Management Software

Mention the hotel property management systems you’ve used and explain how you used them where relevant.

Demonstrate Guest Service Skills

Highlight achievements involving guest satisfaction, complaint resolution, VIP service, or other customer service responsibilities.

Show Your Leadership Ability

Include examples of supervising staff, conducting briefings, training employees, or helping new team members develop.

Mention Problem-Solving Experience

Hotel supervisors frequently need to respond quickly to guest concerns and operational problems. Demonstrate situations where you’ve handled these professionally.

Confirm Your Availability

Because the role involves rotating shifts, make sure your application accurately reflects your availability for evenings, weekends, and public holidays.

Tailor Your Resume

Avoid submitting a generic resume. Adjust your application to emphasise the front office, hospitality, leadership, and guest-service experience most relevant to this position.

How to Apply

If your experience matches the requirements, prepare an updated resume that clearly highlights your hotel front office leadership, guest service, property management system experience, staff supervision, and problem-solving skills.

Before submitting your application, make sure your contact information is current and that your full Australian working rights are clearly stated if appropriate.

Submit your application through the employer’s advertised recruitment portal:

👉 Apply for the Front Office Supervisor position

Take a final moment to check your resume for spelling errors and make sure your most relevant hospitality experience is easy to find.

Related Jobs to Explore

If you’re interested in this Front Office Supervisor position, you may also want to explore:

Comparing related positions can help you identify opportunities with different responsibilities, career paths, schedules, and salary packages.

Final Thoughts

The Front Office Supervisor position in South Brisbane is a strong opportunity for an experienced hospitality professional who wants to combine guest service with team leadership and hotel operations. The role provides exposure to front office management, staff development, workforce planning, guest relations, and coordination across multiple hotel departments. The employer also lists ongoing training and career development opportunities.

The salary has not been disclosed, so candidates should confirm the remuneration and full employment package during the recruitment process. International applicants should also note that full Australian working rights are required and visa sponsorship has not been confirmed.

If you have the required hotel leadership experience, understand front office operations, and enjoy creating positive guest experiences, prepare a targeted application and apply through the advertised recruitment portal.