Oaks Brisbane Mews Suites is looking for an experienced Front Office Supervisor to join its hospitality team in Brisbane, Queensland. This full-time position involves supervising front office operations, supporting reception staff, ensuring smooth guest arrivals and departures, resolving guest concerns, and maintaining high customer service standards while leading by example.

This full-time location brisbane, queensland salary not specified industry hospitality work schedule rotating am and pm shifts opportunity offers competitive compensation and career growth.

Job Highlights

Category	Details
Job Title	Front Office Supervisor
Company	Full-Time
Location	Brisbane, Queensland, Australia
Employment Type	Full-Time Location Brisbane, Queensland Salary Not specified Industry Hospitality Work Schedule Rotating AM and PM shifts
Work Arrangement	On-site
Salary	$58,000 AUD per year
Experience Required	Previous experience in a hotel front office or reception role.
Industry	See job overview
Status	Open

Why Consider This Front Office Supervisor Opportunity?

Oaks Hotels is a well-known Australian hospitality brand offering apartment-style accommodation in major cities and popular holiday destinations. The company is committed to providing outstanding guest experiences through quality accommodation, exceptional service, and professional hospitality teams. Employees benefit from a supportive workplace that encourages career development and teamwork.

This position offers practical experience in a professional environment.

This opportunity may be a good fit for professionals who want:

• A reliable full-time location brisbane, queensland salary not specified industry hospitality work schedule rotating am and pm shifts position.
• Competitive pay and benefits.
• Structured training and professional development.
• Long-term career progression.
• Opportunities to continue building your career.

Strong demand continues across this sector in Australia, creating ongoing opportunities for dedicated professionals.

Job Overview

Oaks Brisbane Mews Suites is looking for an experienced Front Office Supervisor to join its hospitality team in Brisbane, Queensland. This full-time position involves supervising front office operations, supporting reception staff, ensuring smooth guest arrivals and departures, resolving guest concerns, and maintaining high customer service standards while leading by example.

What Does a Typical Workday Look Like?

A typical day as a Front Office Supervisor may include:

• Supervise reception staff.
• Welcome hotel guests.
• Coordinate check-ins and check-outs.
• Resolve customer concerns.
• Monitor daily operations.
• Train and support team members.
• Complete operational tasks.
• Maintain service standards.
• Encourage teamwork.

Every day provides opportunities to contribute to team success and deliver high-quality results.

About Full-Time

Oaks Hotels is a well-known Australian hospitality brand offering apartment-style accommodation in major cities and popular holiday destinations. The company is committed to providing outstanding guest experiences through quality accommodation, exceptional service, and professional hospitality teams. Employees benefit from a supportive workplace that encourages career development and teamwork.

Front Office Supervisor Responsibilities

Successful applicants may be responsible for:

• Supervise daily front office operations.
• Lead and motivate the reception team.
• Deliver outstanding customer service to hotel guests.
• Ensure efficient guest check-in and check-out procedures.
• Monitor completion of daily operational tasks.
• Handle guest enquiries and complaints professionally.
• Support team members through coaching and guidance.
• Maintain high service and presentation standards.
• Promote teamwork and a positive guest experience.
• Assist with smooth day-to-day hotel operations.

Front Office Supervisor Requirements

Applicants should have:

• Previous experience in a hotel front office or reception role.
• Demonstrated leadership or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong customer service focus.
• Ability to solve problems calmly and professionally.
• Excellent organisational and time management skills.
• Ability to work rotating shifts, including morning and afternoon shifts.
• Passion for hospitality and guest satisfaction.
• Hotel front office operations
• Guest services
• Team leadership
• Customer service
• Hotel reception
• Conflict resolution
• Communication skills
• Time management
• Problem-solving
• Staff supervision
• Team motivation
• Organisation
• Attention to detail
• Hospitality operations
• Guest relations

Salary and Earnings Information

The Front Office Supervisor position offers:

$58,000 AUD per year

Employees may also benefit from additional incentives, training, and career progression opportunities depending on performance and operational requirements.

This role provides valuable experience and opportunities for long-term professional development.

Benefits and Advantages

Benefits include:

• Full-time employment
• Career development opportunities
• Supportive hospitality team
• Professional work environment
• Opportunity to develop leadership skills
• Work with a recognised Australian hotel brand

Can International Applicants Apply for This Front Office Supervisor Job?

This job listing does not confirm whether visa sponsorship is available for international applicants.

Candidates interested in working in Australia should verify employer requirements, work authorization eligibility, and applicable immigration pathways before applying.

Applicants should also confirm that they meet all qualifications and licensing requirements before submitting an application.

Who Is This Front Office Supervisor Job Best For?

This opportunity may be suitable for:

• Experienced Front Office Supervisor professionals.
• Individuals seeking full-time location brisbane, queensland salary not specified industry hospitality work schedule rotating am and pm shifts employment in Australia.
• Applicants committed to professional excellence.
• Team-oriented professionals who value growth.
• Candidates who meet the role requirements and work authorization criteria.

Work Environment

This position is based at Oaks Brisbane Mews Suites in a busy hotel environment where guest satisfaction is the highest priority. The successful candidate will supervise reception staff, coordinate daily operations, and work closely with hotel departments to provide seamless service for every guest.

The work environment focuses on:

• Teamwork.
• Professional development.
• Safety and compliance.
• Quality service delivery.
• Respect and accountability.

Employees receive ongoing support while contributing to organizational success.

Frequently Asked Questions

Is this a full-time position?

Yes. This is a full-time Front Office Supervisor role.

Is the salary listed?

No. The employer has not specified the salary.

What experience is required?

Candidates should have previous hotel front office experience along with leadership or supervisory skills.

Will I supervise other employees?

Yes. You will lead and support the front office team while ensuring excellent guest service.

What shifts will I work?

The role operates on a rotating roster with both morning and afternoon shifts.

Is customer service important for this role?

Yes. Delivering exceptional guest experiences is one of the primary responsibilities.

Where is the job located?

The position is based at Oaks Brisbane Mews Suites in Brisbane, Queensland.

Application Tips for Front Office Supervisor Jobs

Before applying:

• Highlight your hotel reception or front office experience.
• Include leadership or supervisory achievements.
• Showcase excellent customer service skills.
• Mention experience handling guest complaints.
• Demonstrate your ability to work rotating shifts.
• Tailor your resume to hospitality leadership roles.
• Include examples of improving guest satisfaction.

A strong application should clearly demonstrate your skills, experience, and commitment to delivering high-quality results.

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How to Apply

If this Front Office Supervisor opportunity matches your skills and career goals, prepare your updated resume together with a cover letter highlighting your relevant experience, qualifications, and achievements.

Interested candidates are encouraged to apply as soon as possible because popular positions can receive a high number of qualified applicants.