Hotel Receptionist Jobs in Westminster, UK – £13.50/hour Salary, Benefits, Requirements & How to Apply | Clermont Hotel Group

Clermont Hotel Group is looking for an enthusiastic Hotel Receptionist to join the Front of House team at Thistle Park Lane in Westminster, London. This permanent position offers £13.50 per hour plus commission and provides an excellent opportunity to build a rewarding career in hospitality. The successful candidate will deliver outstanding guest service, manage check-ins and check-outs, respond to guest enquiries, and help create memorable experiences for every visitor.

This permanent (flexible contract) salary £13.50 per hour plus commissions hours not specified working pattern shift rota including early and late shifts opportunity with Clermont Hotel Group offers competitive compensation, professional development opportunities, and a supportive workplace culture.

Job Highlights

Category Details
Job Title Hotel Receptionist Company Clermont Hotel Group
Company Clermont Hotel Group
Location City of Westminster, London, United Kingdom
Employment Type Permanent (Flexible Contract) Salary £13.50 per hour plus commissions Hours Not specified Working Pattern Shift rota including early and late shifts
Work Arrangement On-site
Salary £13.50 per hour
Experience Required Passion for delivering outstanding customer service.
Status Open

Why Consider This Hotel Receptionist Opportunity?

Clermont Hotel Group is one of the UK’s leading hotel operators, managing a collection of well-known hotels across the country. The company is committed to delivering exceptional guest experiences while investing in employee wellbeing, professional development, and long-term career progression within the hospitality industry.

This position offers practical experience in a professional, team-focused environment.

This opportunity may be a good fit for professionals who want:

  • A reliable permanent (flexible contract) salary £13.50 per hour plus commissions hours not specified working pattern shift rota including early and late shifts position.
  • Competitive pay and benefits.
  • Structured training and professional development.
  • Long-term career progression.
  • A supportive workplace culture.
  • Opportunities to continue building your career.

Strong demand continues across this sector, creating ongoing opportunities for dedicated professionals.

Job Overview

Clermont Hotel Group is looking for an enthusiastic Hotel Receptionist to join the Front of House team at Thistle Park Lane in Westminster, London. This permanent position offers £13.50 per hour plus commission and provides an excellent opportunity to build a rewarding career in hospitality. The successful candidate will deliver outstanding guest service, manage check-ins and check-outs, respond to guest enquiries, and help create memorable experiences for every visitor.

What Does a Typical Workday Look Like?

A typical day as a Hotel Receptionist may include:

  • Welcome arriving guests.
  • Process check-ins and check-outs.
  • Answer telephone and email enquiries.
  • Assist with guest requests.
  • Handle reservations.
  • Resolve guest concerns.
  • Maintain reception records.
  • Coordinate with housekeeping.
  • Promote hotel services.
  • Deliver exceptional customer experiences.

Every day provides opportunities to contribute to team success and deliver high-quality results.

About Clermont Hotel Group

Clermont Hotel Group is one of the UK’s leading hotel operators, managing a collection of well-known hotels across the country. The company is committed to delivering exceptional guest experiences while investing in employee wellbeing, professional development, and long-term career progression within the hospitality industry.

Hotel Receptionist Responsibilities

The successful applicant may be responsible for:

  • Welcome guests with a friendly and professional approach.
  • Manage guest check-ins and check-outs efficiently.
  • Respond promptly to guest enquiries and requests.
  • Deliver personalised customer service throughout each guest’s stay.
  • Handle reservations and reception administration.
  • Resolve guest concerns calmly and professionally.
  • Work closely with Front of House colleagues.
  • Maintain accurate guest records.
  • Support smooth daily hotel operations.
  • Uphold company service standards at all times.

Hotel Receptionist Requirements

Applicants should have:

  • Passion for delivering outstanding customer service.
  • Friendly and professional communication skills.
  • Ability to remain calm in a busy environment.
  • Strong attention to detail.
  • Flexible approach to shift work.
  • Ability to work early and late shifts on a rotating schedule.
  • Teamwork and problem-solving skills.
  • Experience with Opera PMS is beneficial but not essential.

Salary and Earnings Information

The Hotel Receptionist position offers:

£13.50 per hour

Employees may also benefit from additional incentives, training, and career progression opportunities depending on performance and operational requirements.

Benefits and Advantages

Benefits include:

  • Competitive hourly pay plus commission
  • Award-winning career development programmes
  • Access to the company Academy
  • Pension scheme
  • Healthcare scheme
  • Free meals while on duty
  • Wagestream (early access to earned wages)
  • Employee discounts on hotels, dining, shopping, and travel
  • Refer a Friend bonus of up to £1,000
  • Interest-free season ticket loans
  • Employee Assistance Programme
  • Mental health and wellbeing support
  • Gym discounts
  • Cycle to Work Scheme
  • Paid volunteering days
  • Staff recognition awards and social events

Can International Applicants Apply for This Hotel Receptionist Job?

This job listing does not confirm whether visa sponsorship is available for international applicants.

Candidates interested in working in UK should verify employer requirements, work authorization eligibility, and applicable immigration pathways before applying.

Applicants should also confirm that they meet all qualifications and licensing requirements before submitting an application.

Who Is This Hotel Receptionist Job Best For?

This opportunity may be suitable for:

  • Experienced Hotel Receptionist professionals.
  • Individuals seeking permanent (flexible contract) salary £13.50 per hour plus commissions hours not specified working pattern shift rota including early and late shifts employment in UK.
  • Applicants committed to professional excellence.
  • Team-oriented professionals who value growth.

Work Environment

You’ll work in the welcoming reception area of Thistle Park Lane, assisting business and leisure travellers in one of London’s most popular locations. This fast-paced hospitality environment offers excellent opportunities to develop customer service skills while working with a supportive and experienced Front of House team.

The work environment focuses on:

  • Teamwork.
  • Professional development.
  • Safety and compliance.
  • Quality service delivery.

Employees receive ongoing support while contributing to organizational success.

Frequently Asked Questions

Is this a permanent (flexible contract) salary £13.50 per hour plus commissions hours not specified working pattern shift rota including early and late shifts position?

Yes.

Application Tips for Hotel Receptionist Jobs

Before applying:

  • Highlight previous hospitality or customer service experience.
  • Demonstrate excellent communication skills.
  • Mention experience working in busy customer-facing environments.
  • Include any knowledge of Opera PMS or hotel reservation systems.
  • Showcase your ability to remain calm under pressure.
  • Emphasise flexibility to work rotating shifts.
  • Tailor your CV to highlight guest service achievements.
  • Submit your application as early as possible.

A strong application should clearly demonstrate your skills, experience, and commitment to delivering high-quality results.

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How to Apply

If this Hotel Receptionist opportunity matches your skills and career goals, prepare your updated resume together with a cover letter highlighting your relevant experience, qualifications, and achievements.

Interested candidates are encouraged to apply as soon as possible because popular positions can receive a high number of qualified applicants.

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