Hotel Receptionist Job in Newcastle upon Tyne, UK 2026 – £27,000 Salary, Benefits, Requirements & How to Apply

Are you an experienced hospitality professional looking for a stable full-time hotel job in the United Kingdom? Dakota Hotels is hiring a Hotel Receptionist for its Front Office team at Dakota Newcastle in Newcastle upon Tyne, England.

This permanent opportunity offers a £27,000 annual salary, a minimum of 37.5 working hours per week, and the chance to build your career with one of the UK’s award-winning luxury hotel brands. The role is ideal for candidates who enjoy delivering exceptional customer service, working in a fast-paced environment, and creating memorable guest experiences.

Whether you already have hotel reception experience or have worked in hospitality and want to progress into a luxury hotel environment, this position provides structured training, attractive employee benefits, and genuine opportunities for career development.

Job Highlights

Category Details
Job Title Hotel Receptionist
Company Dakota Hospitality Limited (Dakota Hotels)
Location Newcastle upon Tyne, England, United Kingdom
Employment Type Permanent, Full-Time
Work Arrangement On-site
Salary £27,000 per year
Working Hours Minimum 37.5 hours per week
Typical Shifts Usually 7:00 am–3:00 pm or 5:00 pm–11:00 pm
Experience Required At least two years of hospitality experience
Industry Hospitality / Hotels
Status Applications Open

Why Consider This Hotel Receptionist Opportunity?

Hotel reception is often the heart of a hotel’s daily operations. Receptionists are usually the first and last people guests interact with, making the role essential to creating positive guest experiences.

Many hospitality professionals choose front office positions because they combine customer service, administration, teamwork, and career development within one role.

This opportunity may be especially suitable if you are looking for:

  • A permanent full-time hospitality position.
  • A competitive annual salary.
  • Career development with an established luxury hotel brand.
  • Structured training programmes.
  • Opportunities for internal promotion.
  • Employee wellbeing support.
  • Experience working in a premium hospitality environment.

Luxury hotel experience is highly valued across the hospitality industry and can strengthen your CV for future supervisory or management roles.

Job Overview

Dakota Hotels is seeking a professional and customer-focused Hotel Receptionist to join its Front Office team at Dakota Newcastle.

The successful candidate will help ensure every guest receives a warm welcome while supporting the smooth operation of reception services. Responsibilities include checking guests in and out, managing reservations, processing payments, responding to enquiries, and working closely with housekeeping and other hotel departments.

The position requires strong organisational skills, excellent communication, and a genuine passion for providing outstanding customer service.

What Does a Typical Workday Look Like?

No two days are exactly the same in hotel reception, but a typical shift may include:

  • Preparing the reception desk before guests arrive.
  • Welcoming guests and completing check-ins.
  • Processing guest departures and payments.
  • Answering telephone and email enquiries.
  • Managing bedroom and restaurant reservations.
  • Updating guest records using front office systems.
  • Coordinating room availability with housekeeping.
  • Assisting guests with special requests.
  • Recommending hotel facilities and local attractions.
  • Supporting colleagues to ensure excellent guest experiences.

Receptionists regularly communicate with multiple departments, making teamwork an important part of the role.

About Dakota Hotels

Dakota Hotels is an award-winning hospitality company operating luxury boutique hotels across several major UK cities.

The company is known for stylish accommodation, quality dining experiences, and excellent customer service. Dakota Hotels has also built a reputation as a strong employer by investing in employee wellbeing, accredited training programmes, and internal career progression.

Employees have opportunities to develop professionally through the Dakota Academy and other learning initiatives designed to support long-term career growth.

Hotel Receptionist Responsibilities

The successful candidate may be responsible for:

  • Welcoming guests with a professional and friendly approach.
  • Managing hotel check-ins and check-outs.
  • Processing room and restaurant reservations.
  • Answering guest enquiries.
  • Assisting with billing and payment transactions.
  • Maintaining accurate guest records.
  • Coordinating with housekeeping when required.
  • Promoting hotel facilities and services.
  • Recommending local attractions.
  • Supporting other departments when necessary.
  • Delivering exceptional customer service throughout each guest’s stay.

Hotel Receptionist Requirements

Applicants should have:

  • At least two years of hospitality experience.
  • Previous hotel experience (preferred).
  • Experience within a 4-star or 5-star hotel (highly desirable).
  • Excellent communication skills.
  • Strong customer service abilities.
  • Good organisational and administrative skills.
  • Computer literacy.
  • Attention to detail.
  • A flexible approach to shift work.
  • A positive and professional attitude.
  • Experience using hotel property management systems is an advantage.

Salary and Earnings Information

This Hotel Receptionist position offers an annual salary of:

£27,000 per year

The employer has not provided an hourly pay rate, overtime policy, or bonus structure.

In addition to salary, employees receive a range of workplace benefits including meals during shifts, hotel discounts, wellbeing support, and access to professional development programmes.

Permanent hotel positions like this can provide stable employment while helping hospitality professionals build valuable industry experience.

Benefits and Advantages

Employees may receive benefits including:

  • Competitive annual salary.
  • Employee discounts on Dakota hotel stays.
  • Dining discounts.
  • Meals provided during shifts.
  • Staff uniform.
  • Refer-a-friend bonus scheme.
  • Additional annual leave after the first anniversary.
  • Employee Assistance Programme.
  • Private mental health support.
  • Video GP consultations.
  • Mental Health Champions.
  • Flexible family-friendly working arrangements.
  • Accredited training programmes.
  • Dakota Academy career development.
  • Apprenticeship opportunities.
  • Internal promotion opportunities.

Can International Applicants Apply?

This vacancy may be of interest to international candidates who already have permission to work in the United Kingdom.

However, Dakota Hotels has not confirmed whether visa sponsorship is available for this position.

Applicants who require sponsorship should carefully review the official vacancy details or contact the employer directly before submitting an application.

International candidates should also ensure they meet all UK work authorization requirements.

Work Environment

Working as a Hotel Receptionist at Dakota Newcastle involves interacting with guests throughout the day while supporting the smooth operation of the Front Office.

Employees can expect:

  • A luxury hotel environment.
  • Fast-paced customer service.
  • Team collaboration.
  • Rotating shift work.
  • Regular guest interaction.
  • Administrative responsibilities.
  • Opportunities to develop hospitality skills.

This role is well suited to professionals who enjoy helping people, solving problems, and maintaining high service standards.

Who Is This Hotel Receptionist Job Best For?

This opportunity may be suitable for:

  • ✔ Experienced hotel receptionists.
  • ✔ Hospitality professionals looking to move into luxury hotels.
  • ✔ Individuals with excellent customer service skills.
  • ✔ Candidates who enjoy working with people.
  • ✔ Professionals seeking long-term hospitality careers.
  • ✔ Applicants comfortable working rotating shifts.
  • ✔ Team players with strong organisational abilities.

Frequently Asked Questions

How much does this Hotel Receptionist job pay?

The advertised salary is £27,000 per year.

Is this a permanent position?

Yes. This is a permanent full-time role.

How many hours will I work?

Employees work a minimum of 37.5 hours per week.

Is previous hospitality experience required?

Yes. Applicants should have at least two years of hospitality experience.

Is previous hotel experience preferred?

Yes. Hotel experience is preferred, and experience in a 4-star or 5-star hotel is considered highly desirable.

What shifts will I work?

Typical shifts are:

  • 7:00 am–3:00 pm
  • 5:00 pm–11:00 pm

Employees generally work five days out of seven.

Is accommodation provided?

The employer has not provided information about accommodation.

Can foreigners apply?

International applicants may apply if they already meet UK work authorization requirements. Visa sponsorship has not been confirmed.

Is overtime available?

The employer has not stated whether overtime is available.

What documents should I prepare?

Candidates should prepare an up-to-date CV highlighting hospitality experience, customer service achievements, administrative skills, and any experience using hotel reservation or property management systems.

Application Tips for Hotel Receptionist Jobs

Before applying:

  • Update your CV with your most recent hospitality experience.
  • Highlight guest service achievements.
  • Mention any experience with hotel reservation software.
  • Include examples of teamwork and communication.
  • Demonstrate strong organisational skills.
  • Explain why you would like to work for Dakota Hotels.
  • Proofread your application carefully before submission.

A strong application should demonstrate professionalism, reliability, and a commitment to delivering excellent guest experiences.

How to Apply

If this Hotel Receptionist opportunity matches your experience and career goals, prepare an up-to-date CV highlighting your hospitality background, customer service achievements, and front office skills before submitting your application.

Because Dakota Hotels reviews applications during the recruitment period, applying early may improve your chances of being considered.

Explore Similar Jobs

If you’re still exploring your options, you may also want to browse:

  • Hotel Receptionist Jobs in the UK
  • Front Office Assistant Jobs
  • Guest Services Jobs
  • Hotel Administrator Vacancies
  • Customer Service Jobs
  • Hospitality Jobs in Newcastle upon Tyne
  • Luxury Hotel Careers
  • Hotel Supervisor Jobs
  • Higher-Paying Hospitality Jobs

Exploring similar opportunities can help you compare salaries, benefits, career progression, and working environments before making your next career move.

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